INTRODUZIONE
1.Charlie Rose, “Amazon’s Jeff Bezos Looks to the Future”, 60 Minutes, 1 dicembre, 2013.
2.CB Information Services, “Amazon’s ‘Beehive,’ Drone-Carrying Trains Reinforce Focus on Logistics Tech”, CB Insights, 3 agosto, 2017, https://www.cbinsights.com/research/amazon-ware-house-patent/
IDEA 1
1.Beth Billington, “Housing Inventory Reaches Record Low, but Brokers Expect Spring Bounce”, NWREporter, 7 marzo, 2017, https://www.bethbillington.com/housing-inventory-reaches-record-low-brokers-expect-spring-bounce/
2.Seth Fiegerman, “Amazon Now Has More Than 500,000 Employees”, CNN Business, 26 ottobre, 2017, https://money.cnn.com/2017/10/26/technology/business/amazon-earnings/index.html
3.Todd Bishop, “Amazon Soars to More Than 341K Employees—Adding More Than 110K People in a Single Year”, GeekWire, February 2, 2017, https://www.geekwire.com/2017/amazon-soars-340k-employees-adding-110k-people-single-year/
4.Amazon, “Amazon’s Urban Campus”, Amazon dayone blog, https://www.amazon.com/p/feature/4kc8ovgnyf996yn.
5.Steven Levy, “Jeff Bezos Owns the Web in More Ways Than You Think”, WIRED, 13 novembre, 2011, https://www.wired.com/2011/11/ff_bezos/.
IDEA 2
1.JP Mangalindan, “Jeff Bezos’s Mission: Compelling Small Publishers to Think Big”, Fortune, 29 giugno, 2010.
IDEA 3
1.Jeff Bezos, “2016 Letter to Shareholders”, Amazon dayone blog, 17 aprile, 2017, https://blog.aboutamazon.com/company-news/2016-letter-to-shareholders.
2.Amazon Leadership Principles, https://www.amazon.jobs/en/principles.
3.Jeff Bezos, “Day One Fund”, Twitter, 13 settembre, 2018, https://twitter.com/JeffBezos/status/1040253796293795842/photo/1?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1040253796293795842&ref_url=https%3A%2F%2Fwww.businessinsider.com%2Fjeff-bezos-launches-2-billion-bezos-day-one-fund-for-homeless-2018-9.
IDEA 4
1.Anna Mazarakis e Alyson Shontell, “Former Apple CEO John Sculley Is Working on a Startup That He Thinks Could Be Bigger Than Apple”, Business Insider, https://www.businessinsider.com/john-sculley-interview-healthcare-pepsi-apple-steve-jobs-2017-8.
2.Chris Davis, Alex Kazaks, and Alfonso Pulido, “Why Your Company Needs a Chief Customer Officer”, Forbes, 12 ottobre, 2016.
IDEA 5
1.Jodi Kantor e David Streitfeld, “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace”, New York Times, 15 agosto, 2015, https://www.nytimes.com/2015/08/16/technology/inside-amazon-wrestling-big-ideas-in-a-bruising-workplace.html
2.Drake Baer, “Jeff Bezos to Social Cohesion: Drop Dead”, Fast Company, 17 ottobre, 2013, https://www.fastcompany.com/3020101/jeff-bezos-to-social-cohesion-drop-dead.
IDEA 6
1.Jocko Willink, “Extreme Ownership”, Tedx University of Nevada, 18 febbraio, 2017, https://singjupost.com/jocko-willink-on-extreme-ownership-at-tedxuniversityofnevada-transcript/.
2.Jay Yarrow, “Steve Jobs on the Difference Between a Vice President and a Janitor”, Business Insider, 7 maggio, 2011, https://www.businessinsider.com/steve-jobs-on-the-difference-between-a-vice-president-and-a-janitor-2011-5.
3.Matt Rosoff, “Jeff Bezos ‘Makes Ordinary Control Freaks Look Like Stoned Hippies’, Says Former Engineer”, Business Insider, 12 ottobre, 2011, https://www.businessinsider.com/jeff-bezos-makes-ordinary-control-freaks-look-like-stoned-hippies-says-former-engineer-2011-10.
4.Dimensioni totali dei centri smistamento di Amazon’s negli USA a novembre 2018. Fonte: Statista, “Amazon:Statistics & Facts”, https://www.statista.com/topics/846/amazon/.
5.Crescita anno su anno del fatturato di Amazon web services dal Q1 2014 al Q4 2017. Fonte: Statista, “Amazon: Statistics & Facts”, https://www.statista.com/topics/846/amazon/.
6.Amazon, “Amazon Compute Service-Level Agreement”, https://aws.amazon.com/ec2/sla/.
IDEA 7
1.Adam Lashinsky, “Amazon’s Jeff Bezos: The Ultimate Disrupter”, Fortune, 3 dicembre, 2012.
2.W. Edwards Deming Institute Blog, https://blog.deming.org/w-edwards-deming-quotes/large-list-of-quotes-by-w-edwards-deming/.
IDEA 8
1.“FYIFV,” Wikipedia, https://en.wikipedia.org/wiki/FYIFV.
2.Jodi Kantor e David Streitfeld, “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace”, New York Times, 15 agosto, 2015, https://www.nytimes.com/2015/08/16/technology/inside-amazon-wrestling-big-ideas-in-a-bruising-workplace.html.
3.Ibid.
4.Ian McGugan, “How Buffett Believes Berkshire Can Avoid the ABCs of Business Decay”, Globe and Mail, 6 marzo, 2015, https://www.theglobeandmail.com/globe-investor/investment-ideas/how-buffett-believes-berkshire-can-avoid-business-decay/article23342395/.
IDEA 9
1.Todd Bishop, “Amazon Go Is Finally a Go: Sensor-Infused Store Opens to the Public Monday, with No Checkout Lines”, GeekWire, 21 gennaio, 2018.
IDEA 10
1. Ayse Birsel, “Why Elon Musk Spends 80 Percent of His Time on This 1 Activity”, Inc., 21 luglio, 2017, https://www.inc.com/ayse-birsel/why-elon-musk-spends-80-percent-of-his-time-on-thi.html.
2.Ibid.
IDEA 11
1.Neal Ungerleider, “Free Shipping Is a Lie”, Fast Company, novembre 2016.
2.Chris Matyszczyk, “Apple Exec Mocks Google Home and Amazon Echo”, CNET, 6 maggio, 2017.
3.Eugene Kim, “FedEx: Amazon Would Have to Spend ‘Tens of Billions’ to Compete with Us”, Business Insider, 16 marzo, 2016.
4.Jonathan Garber, “Foot Locker: We Aren’t Afraid of Being Amazon’d”, Business Insider, 18 agosto, 2017.
5.Berkeley Lovelace, Jr., “Saks President on Artificial Intelligence: ‘We Don’t Need A.I. in Our Stores. We Have I’”, CNBC, 12 gennaio, 2018.
6.Jim Finkle, “What on Earth Is ‘Cloud Computing’?”, Reuters, 25 settembre, 2008.
7.Staff, “Mark Hurd Says He Doesn’t Worry ‘So Much’ About Amazon Web Services”, CNBC, 2 ottobre, 2017.
8.Shira Ovide, “How Amazon’s Bottomless Appetite Became Corporate America’s Nightmare”, Bloomberg, 14 marzo, 2018, https://www.bloomberg.com/graphics/2018-amazon-industry-displacement.
9.Max Nisen, “Jeff Bezos: ‘Inventing and Pioneering Involves a Willingness to Be Misunderstood’”, Business Insider, 7 gennaio, 2013, https://www.businessinsider.com/bezos-pioneering-requires-being-misunderstood-2013-1.
10.Alan Deutschman, “Inside the Mind of Jeff Bezos”, Fast Company, 1° agosto, 2004 https://www.fastcompany.com/50106/inside-mind-jeff-bezos-5.
11.Ibid.
12.John Cook, “Jeff Bezos on Innovation: Amazon ‘Willing to Be Misunderstood for Long Periods of Time’”, GeekWire, 7 giugno, 2011, https://www.geekwire.com/2011/amazons-bezos-innovation.
IDEA 12
1.Kimberly Reuter, intervista privata con l’autore, 2015.
IDEA 13
1.Jeff Bezos, “2016 Letter to Shareholders”, Amazon.com.
2.Mel Conway, “Conway’s Law”, Melconway.com, http://www.melconway.com/Home/Conways_Law.html.
3.Nigel Bevan, “Usability Issues in Web Site Design”, aprile, 1998, https://www.researchgate.net/publication/2428005_Usability_Issues_in_Web_Site_Design.
IDEA 14
1.Quora, “Does Amazon Give Any Award to Employees for Sending Patents?”, risposta del 29 maggio 2015, https://www.quora.com/Does-Amazon-give-any-award-to-employees-for-sending-patents.
2.Jeff Bezos, “2013 Letter to Shareholders”, Amazon.com, 10 aprile, 2014.
3.Ibid.
4.Ibid.
5.Day One Staff, “Change for the Better: Why We Focus on Kaizen”, Amazon dayone blog, Amazon.com, https://www.amazon.com/p/feature/7vgnru22nddw5jn.
6.Bruno Frey and Susanne Neckermann, “And the Winner Is. . .? The Motivating Power of Employee Awards”, Journal of Socio-Economics, vol. 46, ottobre 2013, pp. 66–77.
7.George Anders, “Inside Amazon’s Idea Machine”, Forbes, 23 aprile, 2012.
8.Laura Stevens, “Jeff Wilke: The Amazon Chief Who Obsesses Over Consumers”, Wall Street Journal, 11 ottobre, 2017.
IDEA 15
1.“Bezos on Innovation”, Bloomberg Businessweek, 16 aprile, 2008, https://www.bloomberg.com/news/articles/2008-04-16/bezos-on-innovation.
2.JP Mangalindan, “Amazon’s Core? Frugality”, Fortune, 26 marzo, 2012, http://fortune.com/2012/03/26/amazons-core-frugality/.
3.Jeff Bezos, “1997 Letter to Shareholders”, Amazon.com.
IDEA 16
1.Seth Clevenger, “Travelocity Founder Terry Jones Says Companies Must Innovate or Face Disruption”, Transport Topics, 24 gennaio, 2018.
2.Maxwell Wessel, “Why Big Companies Can’t Innovate”, Harvard Business Review, 27 settembre, 2012, https://hbr.org/2012/09/why-big-companies-cant-innovate.
3.Taylor Soper, “Amazon’s Secrets of Invention: Jeff Bezos Explains How to Build an Innovative Team”, GeekWire, 17 maggio, 2016, https://www.geekwire.com/2016/amazons-secrets-invention-jeff-bezos-explains-build-innovative-team/.
IDEA 17
1.Jeff Bezos, “2015 Letter to Shareholders”, Amazon.com.
2.Interview: Amazon CEO Jeff Bezos, video YouTube, 52:53, da Business Insider Ignition 2014. Postato da Business Insider il 15 dicembre 2014.
3.Ibid.
4.Bill Snyder, “Marc Andreessen: ‘I’m Biased Toward People Who Never Give Up’”, Inc., 30 giugno, 2014, https://www.inc.com/bill-snyder/marc-andreesen-why-failure-is-overrated.html.
IDEA 18
1.Christian Sarkar, “The Four Horsemen: An Interview with Scott Galloway”, Marketing Journal, 20 ottobre, 2017.
2.Jeff Bezos, “2011 Letter to Shareholders”, Amazon.com.
IDEA 19
1.Warren Buffett. “1979 Letter to Shareholders”, Berkshire Hathaway, http://www.berkshirehathaway.com/letters/1979.html.
2.Benedict Evans, “The Amazon Machine”, 12 dicembre, 2017, www.ben-evans.com/benedictevans/2017/12/12/the-amazon-machine.
IDEA 20
1.Benedict Evans, “The Amazon Machine”, 12 dicembre, 2017, www.ben-evans.com/benedictevans/2017/12/12/the-amazon-machine.
2.Ibid.
3.Ibid.
IDEA 21
1.Andrea James, “Amazon’s Jeff Bezos on Kindle, Advertising, and Being Green”, Seattle-PI, 28 maggio, 2009.
2.Adam Lashinsky, “The Evolution of Jeff Bezos”, Forbes, 24 marzo, 2016.
3.Amazon, “Leadership Principles”, Amazon Jobs, https://www.amazon.jobs/en/principles.
4.Bill Chappell e Laurel Wamsley, “Amazon Sets $15 Minimum Wage for U.S. Employees, Including Temps”, NPR, 2 ottobre, 2018, https://www.npr.org/2018/10/02/653597466/amazon-sets-15-minimum-wage-for-u-s-employees-including-temps.
5.Pete Pachal, “How Kodak Squandered Every Single Digital Opportunity It Had”, Mashable, 20 gennaio, 2012.
IDEA 22
1.Marc Wulfraat, “Amazon Global Fulfillment Center Network”, MWPVL International, agosto 2016, http://www.mwpvl.com/html/amazon_com.html.
IDEA 23
1.Jim Collins, “Best Beats First”, Inc., agosto 2000.
IDEA 25
1.Jim Collins, O meglio o niente: come si vince la mediocrità e si raggiunge l’eccellenza, Oscar Mondadori, Milano, 2007.
2.Jeff Bezos, “2014 Letter to Shareholders”, Amazon.com.
3.Ibid.
4.Jeff Bezos, “2016 Letter to Shareholders”, Amazon.com.
5.John Cook, “Jeff Bezos on Innovation”, GeekWire, 7 giugno, 2011.
IDEA 26
1.Spencer Soper, “Amazon Will Consider Opening up to 3,000 Cashierless Stores by 2021”, 19 settembre, 2018, https://www.bloomberg.com/news/articles/2018-09-19/amazon-is-said-to-plan-upto-3-000-cashierless-stores-by-2021.
IDEA 27
1.“The Visa,” Seinfeld, stagione 4, episodio 15.
2.Amazon Press Center, “Wanted: Hundreds of Entrepreneurs to Start Businesses Delivering Amazon Packages”, press release, 28 giugno, 2018, https://press.aboutamazon.com/news-releases/news-release-details/wanted-hundreds-entrepreneurs-start-businesses-delivering-amazon.
3.Jeff Bezos, “2014 Letter to Shareholders”, Amazon.com.
4.C. K. Prahalad e Gary Hamel, “The Core Competence of the Corporation”, Harvard Business Review, maggio-giugno 1990, https://hbr.org/1990/05/the-core-competence-of-the-corporation.
IDEA 28
1.Adam Lashinsky, “Amazon’s Jeff Bezos: The Ultimate Disrupter”, Fortune, 16 novembre, 2012, http://fortune.com/2012/11/16/amazons-jeff-bezos-the-ultimate-disrupter/.
2.Orit Gadiesh e James L. Gilbert, “How to Map Your Industry’s Profit Pool”, Harvard Business Review, maggio-giugno 1998.
3.“The Boring Company”, https://www.boringcompany.com/faq/.
IDEA 29
1.Emily Glazier, Liz Hoffman e Laura Stevens, “Next up for Amazon: Checking Accounts”, Wall Street Journal, 29 aprile, 2018.
2.Brian Deagon, “Amazon Price Target Hike Based on Savings from New Airline Fleet”, Investor’s Business Daily, 16 giugno, 2016.
3.Orit Gadiesh e James L. Gilbert, “How to Map Your Industry’s Profit Pool”, Harvard Business Review, maggio-giugno 1998.
4.Alison Griswold, “A Dot-Com Era Deal with Amazon Marked the Beginning of the End for Toys R Us”, Quartz, https://qz.com/1080389/a-dot-com-era-deal-with-amazon-marked-the-beginning-of-the-end-for-toys-r-us/.
5.Brian Deagon, “Amazon’s Booming Apparel Business in Position to Pass Macy’s, TJX”, Investor’s Business Daily, 5 dicembre, 2017.
IDEA 30
1.Peyton Whitely, “Computer Pioneer’s Death Probed: Kildall Called Possible Victim of Homicide”, Seattle Times, 16 luglio, 1994.
2.Gary Kildall, Computer Connections, disponibile su http://www.computerhistory.org/atchm/in-his-own-words-gary-kildall/.
3.Amazon, “AWS IoT Greengrass”, Aws.Amazon.com, https://aws.amazon.com/greengrass.
4.Derrick Jayson, “Remember When Yahoo Turned Down $1 Million to Buy Google?”, Benzinga, 25 luglio, 2016.
IDEA 32
1.Jeff Bezos, “2017 Letter to Shareholders”, Amazon.com.
IDEA 35
1.Amazon, Introducing Amazon Go and the World’s Most Advanced Shopping Technology, video YouTube, 5 dicembre, 2016, https://www.youtube.com/watch?v=NrmMk1Myrxc&t=11s.
2.Nick Wingfield, “Inside Amazon Go: A Store of the Future”, New York Times, 21 gennaio, 2018, https://www.nytimes.com/2018/01/21/technology/inside-amazon-go-a-store-of-the-future.html.
3.Ibid.
4.Elisabeth Leamy, “The Danger of Giving Your Child ‘Smart Toys’”, Washington Post, 29 settembre, 2017.
IDEA 36
1.“Secure by Design”, Wikipedia, https://en.wikipedia.org/wiki/Secure_by_design.
2.House Committee on Commerce, Science and Transportation, “A ‘Kill Chain’ Analysis of the 2013 Target Data Breach”, 26 marzo, 2014.
3.Rick Dakin, “Target Kill Chain Analysis”, blog Coalfire, 7 maggio, 2014, https://www.coalfire.com/The-Coalfire-Blog/May-2014/Target-Kill-Chain-Analysis.
IDEA 37
1.Samir Lakhani, “Things I Liked About Amazon”, Medium, 27 agosto, 2017.
IDEA 38
1.Nick Wingfield, “As Amazon Pushes Forward with Robots, Workers Find New Roles”, New York Times, 10 settembre, 2017.
2.Ibid.
3.Ibid.
IDEA 39
1.“Winchester Mystery House”, Wikipedia, https://en.wikipedia.org/wiki/Winchester_Mystery_House.
2.Jacqueline Doherty, “Amazon.bomb”, Barron’s, 31 maggio, 1999.
3.Christian Sarkar, “The Four Horsemen: An Interview with Scott Galloway”, Marketing Journal, 20 ottobre, 2017.
4.Steve Yegge, “Stevey’s Google Platforms Rant”, 12 ottobre, 2011, https://plus.google.com/+RipRowan/posts/eVeouesvaVX.
5.Christopher Mims, “Why Do the Biggest Companies Keep Getting Bigger? It’s How They Spend on Tech”, Wall Street Journal, 26 luglio, 2018, https://www.wsj.com/articles/why-do-the-biggest-companies-keep-getting-bigger-its-how-they-spend-on-tech-1532610001.
IDEA 41
1.James Cook, “Elon Musk: You Have No Idea How Close We Are to Killer Robots”, Business Insider, 7 novembre, 2014.
2.Steven Levy, “Inside Amazon’s Artificial Intelligence Flywheel”, WIRED, 1° febbraio, 2018, https://www.wired.com/story/amazon-artificial-intelligence-flywheel/.
3.Ray Dalio, Alex Rampell, and Sonal Chokshi, “Principles and Algorithms for Work and Life”, a16z Podcast, 21 aprile, 2018, https://a16z.com/2018/04/21/principles-dalio/.
4.Deloitte, Artificial Intelligence Innovation Report 2018, https://www2.deloitte.com/content/dam/Deloitte/ie/Documents/aboutdeloitte/ie-Artificial-Intelligence-Report-Deloitte.pdf.
5.Richard Feloni, “The World’s Largest Hedge Fund Is Developing an Automated ‘Coach’ That Acts Like a Personal GPS for Decision-Making”, Business Insider, 25 settembre, 2017.
6.Jeff Bezos, “2016 Letter to Shareholders”, Amazon dayone blog, 17 aprile, 2017, https://blog.aboutamazon.com/company-news/2016-letter-to-shareholders.
7.Satya Nadella e Greg Shaw, Hit refresh. Una pagina nuova. La riscoperta dell’anima di Microsoft e il progetto di un mondo migliore, ROI edizioni, 19 settembre 2018.
IDEA 42
1.Emmie Martin, “Jeff Bezos Hasn’t Always Had the Golden Touch: Here’s What the Amazon of Founder Was Doing in His 20s”, CNBC Make It, 2 agosto, 2017.
2.Jeff Bezos, Regret Minimization Framework, video YouTube, caricato il 20 dicembre, 2008, https://www.youtube.com/watch?v=jwG_qR6XmDQ.
3.Jeff Bezos, “2016 Letter to Shareholders”, Amazon dayone blog, https://blog.aboutamazon.com/working-at-amazon/2016-letter-to-shareholders.
4.John Cook, “The Peculiar Traits of Great Amazon Leaders: Frugal, Innovative and Body Odor That Doesn’t Smell Like Perfume”, GeekWire, 13 maggio, 2015.
IDEA 43
1.Greg Bensinger, “Amazon’s Current Employees Raise the Bar for New Hires”, Wall Street Journal, 7 gennaio, 2014.
2.Ibid.
3.Ashley Stewart, “Former Amazon ‘Bar Raiser’ Offers Insight into Hiring Process: What Job Seekers, Companies Can Learn”, Puget Sound Business Journal, 27 ottobre, 2016.
4.Ibid.
5.Doug Tsuruoka, “Ex-Amazon Exec Details Company’s Tough Hiring Policy”, Investor’s Business Daily, 10 febbraio, 2014.
IDEA 44
1.John Furrier, “How Andy Jassy Plans to Keep Amazon Web Services on Top of the Cloud”, Forbes, 27 novembre, 2017.
2.Gartner, “Magic Quadrant for Cloud Infrastructure as a Service, Worldwide”, 23 maggio, 2018.
3.“Michael Porter,” Wikiquote, https://en.wikiquote.org/wiki/Michael_Porter.
4.Amazon, “What Is Amazon’s Writing Culture?”, articolo su LinkedIn, non datato, https://www.linkedin.com/feed/update/urn:li:activity:6423244366495776768.
5.Jeff Bezos, “2017 Letter to Shareholders”, Amazon.com.
6.Greg Satell, “How IBM, Google and Amazon Innovate Differently”, Inc., 14 ottobre, 2018, https://www.inc.com/greg-satell/how-ibm-google-amazon-innovate-differently.html.
7.Jeff Bezos, “2017 Letter to Shareholders”.
8.Emily Glazer, Laura Stevens e AnnaMaria Andriotis, “Jeff Bezos and Jamie Dimon: Best of Frenemies”, Wall Street Journal, 5 gennaio, 2019, https://www.wsj.com/articles/jeff-bezos-and-jamie-dimon-best-of-frenemies-11546664451.
IDEA 49
1.Jeff Bezos, “2004 Letter to Shareholders”, Amazon.com, 13 aprile, 2004, https://www.sec.gov/Archives/edgar/data/1018724/000119312505070440/dex991.htm.
2.Henry Blodget, “Amazon’s Letter to Shareholders Should Inspire Every Company in America”, Business Insider, 14 aprile, 2013.
3.Morgan Housel, “The 20 Smartest Things Jeff Bezos Has Ever Said”, Motley Fool, 9 settembre, 2013.
4.HBR IdeaCast, “Jeff Bezos on Leading for the Long-Term at Amazon”, HBR Blog Network, 3 gennaio, 2013.
5.Jeff Bezos, “2004 Letter to Shareholders”, Amazon.com, 13 aprile, 2004.
6.Jeff Bezos, “2012 Letter to Shareholders”, Amazon.com, 12 aprile, 2012.
IDEA 50
1.Ian McGugan, “How Buffett Believes Berkshire Can Avoid the ABCs of Business Decay”, Globe and Mail, 6 marzo, 2015, aggiornato il 12 maggio, 2018, https://www.theglobeandmail.com/globeinvestor/investment-ideas/how-buffett-believes-berkshire-can-avoid-business-decay/article23342395/.
2.Lily Hay Newman, “Equifax Officially Has No Excuse”, WIRED, 14 settembre, 2017.