Vender es humano Daniel H Pink

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16. Céline Jacob, Nicolas Guéguen, Angélique Martin y Gaëlle Boulbry, «Retail Salespeople’s Mimicry of Customers: Effects on Consumer Behavior», Journal of Retailing and Consumer Services 18, nº 5 (septiembre de 2011), pp. 381-388.

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Vender es humano

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