CONTENTS
3 • Recognition of the Incongruous
5 • Honing Your Gut Feel and What You Bring to the Table
6 • The Power of the Unexpected
8 • Shaping and Delighting In Situ
9 • All the Ways Your Diamond Sparkles
10 • Turning Biases and Stereotypes in Your Favor
11 • Framing Perceptions and Attributions Your Way