Chapter 45
Early Birds Get the
Worm,
Late Birds Get the
Job
Gregory F. Packer is a regular joe. Nonetheless,
he’s been photographed in countless publications and media reports
because he shows up first in line for celebrity event after event.
“He is credited as being the first in line to purchase an iPhone at
the Apple Store at Fifth Avenue in New York. He began camping in
front of the store at 5:00 a.m. on Monday, June 25, 2007, 110 hours
before the iPhone went on sale,” says Wikipedia. For all his
ingenuity in getting publicity, I don’t recommend Mr. Packer as a
role model, unless your job goal is to be a unique media
icon.
From the time we were kids, we’ve been force-fed
the idea that first is best. We seldom
realize that it doesn’t always work that way. Sometimes last is best.
The conventional wisdom is to be first across the
finish line, first in our class in grades, first in line for chow,
first for tickets to the Beyoncé concert, and first to be
interviewed by a prospective employer. You never want to be the
first candidate to be interviewed.
Advertising genius Pat Fallon taught me long ago
that ad agencies that pitched new business first or early in
competitive reviews almost never won the account. Those who were
positioned sixth or seventh in a typical review had far better
chances. Give any savvy ad agency an opportunity to select a time
slot for a client pitch and it’ll always take the last one, the one
closest to the moment when the choice of agency is made. These
people make their living understanding human nature. They know what
makes people tick psychologically.
Clients tend to dismiss the first pitches they
hear as they would preliminary fights on a boxing card—not to be
taken terribly seriously. They’re on the card to give them an
opportunity to see what’s out there, to try out their questions,
and sharpen their reactions in preparation for the main
event.
The same kind of buildup is used in assembling a
concert program. You start with the aptly named “warm-up” acts.
They’re the appetizers. The headliner is the main course.
Want to see true creative ingenuity in action?
Watch what happens when a prospective client tries to schedule an
agency pitch.
“We wish we could take the Monday 8:00 a.m. slot,
but all our account people will be having open heart surgery that
day. They should be up and around by Wednesday afternoon,
though.”
With most openings, the company’s job specs are
likely to be vague at first, becoming clearer only after the
employers have had the opportunity to interview (and argue about) a
couple of candidates. You don’t want to be the test dummy, smashed
into a wall, so the company can design a better set of wheels for
someone else.
My son, David, is a film director in Hollywood.
He has pointed out a similar pattern in the selection of films and
stars for Oscars. Those that win rarely make their box office debut
at the beginning of a given year. The strongest contenders are
those appearing at year-end. They end up with far better
recognition and recall value in the eyes of academy members.
If you are going for a job interview, try to
learn how many candidates have already been seen. If you ask, and
the recruiter dodges the question, consider yourself to be among
the first or second entrants, and be prepared with a good,
believable reason why a later time would be better. Don’t be above
a little white lie that a conflicting business trip or prior
engagement prevents you from doing an early interview. Particularly
in this economy, people are so anxious about getting a job that
they sacrifice this principle often to their own great
disadvantage.
If you can’t avoid being first, try to leave the
interviewer with something to think about: “I know you’ll be
talking with other candidates, and it’s hard to remember the first
person you talked to, but I’m committed to doing everything I can
to work for your company, and I’d like to be asked back for a
second interview. These are challenging times, and I believe I can
make an immediate impact in strengthening this business. When you
bring me back in, I will give you a detailed plan as to exactly
how.”
I’m proud to have known the late Norman Vincent
Peale, who told the story about the eager job applicant who sees a
help-wanted ad and rushes down to apply. By the time he arrives,
there are at least two hundred people lined up waiting to be
interviewed. After waiting in line for some time, he bolts out,
runs to the front, where a woman is ushering them in one at a time,
and says, “My name is Bruce Madison, and you tell the people who
are doing the hiring in there that I’m fifty-third in line and
don’t hire anyone until they’ve talked to me.” He got the job, of
course.
Mackay’s Moral: The
Bible is right, the last shall be first, but
you don’t want to wait till you get to heaven to prove it.
you don’t want to wait till you get to heaven to prove it.
Quickie—Pickiness
Pays
Ron Kaufman, a friend and writer with whom I have
shared a podium on occasion, provided some sage advice on what to
look for in hiring. “If you want aggressive sales results, hire
those with an energized ‘can-do’ approach. If you want to give
great customer service, only hire people who will run the extra
mile.”
Sales staff applicants might be led on a scavenger
hunt of sorts. He says to arrange for job interviews at one
location, but leave a note there directing the applicants to
another site several blocks away. Repeat the ruse at the next
location, but move the interview a few doors down. Applicants who
arrive energized by this process, rather than upset or complaining
about the inconvenience, have demonstrated the stamina to pursue
sales leads and succeed.
A friend shares the story of how he hired one of
his best salespeople. He agreed to do a “courtesy interview” for
the daughter of an acquaintance, even though he had no intention of
hiring anyone. At the end of the interview, he thanked her for
coming and apologized that he really didn’t have the authority to
hire her. Undaunted, she asked, “Who does have the authority to
hire me?” She was hired because she didn’t go down in defeat, an
essential trait for any salesperson.
I am especially intrigued by Kaufman’s approach to
filling customer service jobs. He advises you to conduct interviews
on Friday at 8:00 p.m. When the applicant arrives, ask for help
packing a last-minute customer order before the interview begins. A
prearranged “customer” should then call, and you spend a few more
minutes on the phone. Watch the applicant’s mood as all this
transpires: Is he or she as patient as you are? That will tell you
whether that candidate understands the importance of going the
extra mile for a customer.