Chapter 45
Early Birds Get the Worm,
Late Birds Get the Job
 
 
 
Gregory F. Packer is a regular joe. Nonetheless, he’s been photographed in countless publications and media reports because he shows up first in line for celebrity event after event. “He is credited as being the first in line to purchase an iPhone at the Apple Store at Fifth Avenue in New York. He began camping in front of the store at 5:00 a.m. on Monday, June 25, 2007, 110 hours before the iPhone went on sale,” says Wikipedia. For all his ingenuity in getting publicity, I don’t recommend Mr. Packer as a role model, unless your job goal is to be a unique media icon.
From the time we were kids, we’ve been force-fed the idea that first is best. We seldom realize that it doesn’t always work that way. Sometimes last is best.
The conventional wisdom is to be first across the finish line, first in our class in grades, first in line for chow, first for tickets to the Beyoncé concert, and first to be interviewed by a prospective employer. You never want to be the first candidate to be interviewed.
Advertising genius Pat Fallon taught me long ago that ad agencies that pitched new business first or early in competitive reviews almost never won the account. Those who were positioned sixth or seventh in a typical review had far better chances. Give any savvy ad agency an opportunity to select a time slot for a client pitch and it’ll always take the last one, the one closest to the moment when the choice of agency is made. These people make their living understanding human nature. They know what makes people tick psychologically.
Clients tend to dismiss the first pitches they hear as they would preliminary fights on a boxing card—not to be taken terribly seriously. They’re on the card to give them an opportunity to see what’s out there, to try out their questions, and sharpen their reactions in preparation for the main event.
The same kind of buildup is used in assembling a concert program. You start with the aptly named “warm-up” acts. They’re the appetizers. The headliner is the main course.
Want to see true creative ingenuity in action? Watch what happens when a prospective client tries to schedule an agency pitch.
“We wish we could take the Monday 8:00 a.m. slot, but all our account people will be having open heart surgery that day. They should be up and around by Wednesday afternoon, though.”
With most openings, the company’s job specs are likely to be vague at first, becoming clearer only after the employers have had the opportunity to interview (and argue about) a couple of candidates. You don’t want to be the test dummy, smashed into a wall, so the company can design a better set of wheels for someone else.
My son, David, is a film director in Hollywood. He has pointed out a similar pattern in the selection of films and stars for Oscars. Those that win rarely make their box office debut at the beginning of a given year. The strongest contenders are those appearing at year-end. They end up with far better recognition and recall value in the eyes of academy members.
If you are going for a job interview, try to learn how many candidates have already been seen. If you ask, and the recruiter dodges the question, consider yourself to be among the first or second entrants, and be prepared with a good, believable reason why a later time would be better. Don’t be above a little white lie that a conflicting business trip or prior engagement prevents you from doing an early interview. Particularly in this economy, people are so anxious about getting a job that they sacrifice this principle often to their own great disadvantage.
If you can’t avoid being first, try to leave the interviewer with something to think about: “I know you’ll be talking with other candidates, and it’s hard to remember the first person you talked to, but I’m committed to doing everything I can to work for your company, and I’d like to be asked back for a second interview. These are challenging times, and I believe I can make an immediate impact in strengthening this business. When you bring me back in, I will give you a detailed plan as to exactly how.”
I’m proud to have known the late Norman Vincent Peale, who told the story about the eager job applicant who sees a help-wanted ad and rushes down to apply. By the time he arrives, there are at least two hundred people lined up waiting to be interviewed. After waiting in line for some time, he bolts out, runs to the front, where a woman is ushering them in one at a time, and says, “My name is Bruce Madison, and you tell the people who are doing the hiring in there that I’m fifty-third in line and don’t hire anyone until they’ve talked to me.” He got the job, of course.
Mackay’s Moral: The Bible is right, the last shall be first, but
you don’t want to wait till you get to heaven to prove it.
Quickie—Pickiness Pays
Ron Kaufman, a friend and writer with whom I have shared a podium on occasion, provided some sage advice on what to look for in hiring. “If you want aggressive sales results, hire those with an energized ‘can-do’ approach. If you want to give great customer service, only hire people who will run the extra mile.”
Sales staff applicants might be led on a scavenger hunt of sorts. He says to arrange for job interviews at one location, but leave a note there directing the applicants to another site several blocks away. Repeat the ruse at the next location, but move the interview a few doors down. Applicants who arrive energized by this process, rather than upset or complaining about the inconvenience, have demonstrated the stamina to pursue sales leads and succeed.
A friend shares the story of how he hired one of his best salespeople. He agreed to do a “courtesy interview” for the daughter of an acquaintance, even though he had no intention of hiring anyone. At the end of the interview, he thanked her for coming and apologized that he really didn’t have the authority to hire her. Undaunted, she asked, “Who does have the authority to hire me?” She was hired because she didn’t go down in defeat, an essential trait for any salesperson.
I am especially intrigued by Kaufman’s approach to filling customer service jobs. He advises you to conduct interviews on Friday at 8:00 p.m. When the applicant arrives, ask for help packing a last-minute customer order before the interview begins. A prearranged “customer” should then call, and you spend a few more minutes on the phone. Watch the applicant’s mood as all this transpires: Is he or she as patient as you are? That will tell you whether that candidate understands the importance of going the extra mile for a customer.
Use Your Head to Get Your Foot in the Door
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