PRACTICE 4 TOOLS
FEEDBACK:
ACTION PLAN
Answer these questions to prepare to give
effective feedback—either reinforcing or redirecting.
PERSON OR PEOPLE WHO NEED THIS
FEEDBACK:
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DOCUMENT THE DETAILS
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What is the issue I’ve noticed?
Example:
- Rick talks over people in meetings.
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What are the observable behaviors and facts
around the issue?
Example:
- He interrupted his colleagues in the past two
meetings and took over my presentation.
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What is the impact of this issue on results?
Example:
- People have commented that they are unwilling to
contribute because he takes up too much airtime. Meetings are our
only chance to raise issues with the production team. Without
everyone’s input, we could face a product delay.
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CREATE A
CONVERSATION ROAD MAP
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When and where will I share this feedback?
Example:
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How I plan to open the conversation:
Examples:
- “Rick, I’d like to share an observation about
today’s meeting. Do you have a few minutes?”
- “Rick, I noticed that… The impact is…”
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How do I expect the person or people to react?
And how will I respond?
Example:
- Rick is a perfectionist, so realize that he’s
doing most things extremely well.
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What are the main questions I want to ask?
Examples:
- “Can you help me understand why this is
happening?”
- “What might you do differently in the future and
how can I help?”
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I will close the conversation by saying:
Examples:
- “Thank you for your effort in this. It sounds
like we agree that you’ll do X and I’ll do Y.”
- “I’ll send an email recapping what we’ve both
agreed to, and then let’s follow up on ______ [fill in date].”
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