Outliers, The Story of Success

KLOTZ: Climb and maintain three...

T h e r e i t is a g a i n . N o m e n t i o n o f t h e m a g i c w o r d “ e m e r gency,” which is what air traffic controllers are trained to listen for. Just “running out of fuel, sir” at the end of a sentence, preceded by the mitigating “ah.” If you're counting errors, the Avianca crew is now in double digits.